Apple Certified Support Professional (ACSP) Practice Exam 2025 - Free ACSP Practice Questions and Study Guide

Using another known working document can help diagnose and resolve issues with a specific document because it provides a point of comparison. If the second document functions properly, it indicates that the problem is likely with the original document, rather than the application or system itself. This method helps isolate the issue, allowing you to determine if there is corruption or some other flaw within the problematic document.

For instance, if you can open and edit a different document without any issues, you can then take further steps to troubleshoot the specific problem with the original file—such as trying to recover from a backup, checking for unwanted formatting issues, or trying to open the document in another compatible application. This systematic approach aids in narrowing down the root cause of the issue, leading to more effective troubleshooting.

The other options provided propose actions that are less effective for addressing issues with a specific document. Restarting the computer without saving may cause loss of unsaved changes and does not directly address any document-specific problems. Checking for physical damage is relevant when considering hardware issues, rather than software or file corruption, and is unlikely to resolve issues that are specific to a document. Deleting the application entirely is a drastic step that would affect all documents handled by that application, not just the one in question